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COVID-19: INFORMATION

 
Dear customers,
 
Due to current extraordinary situation regarding the Covid-19 virus and the measures taken to mitigate its propagation, the Lapierre brand is currently unable to ship and deliver any order to our dealers However, we give you the opportunity to order our products through our online store and to retrieve it at your dealer's as soon as the confinement will be over. You orders for products that we have in stock will be given priority. Moreover, we apologize if you experience any unusual delay in getting an answer to your request.
 
Everyone being affected by this exceptional sanitary condition, one way or another, at the moment we cannot know when we will be able to resume shipping and deliveries. Thank you for your understanding.
 
 

Before contacting us:

 
We invite you to visit our FAQ. This could save you time. You will find information regarding the choice and purchase of a bicycle, warranty and other advice. Your authorized Lapierre dealer is your best source of advice for any question regarding our products. To find your closest Lapierre dealer, click here.
 
 
Warranty
 
What should I do in case of a technical problem?
 
Firstly, you must let you dealer know about the problem. He will need your receipt of purchase in order to make a warranty claim. He will do a diagnostic check, and send the part to the correct manufacturer (if it’s a part from Shimano, Fox…) or to Lapierre, if the problem is with a Lapierre product. On reception, the Lapierre After Sales Department will investigate and suggest a solution via your dealer.
 
I have a technical problem with my bike. Can I deal with you directly?
 
No. Your dealer is always our intermediary in case of a technical problem. Any parcel delivered directly by the consumer will be refused. For any after sales requests, please refer to the Warranty section in our FAQ.
 
 
Thanks,
The Lapierre team
 
 
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